Netflix outage – who is to blame?

The Netflix’s video streaming service crash on Christmas Eve, which affected the holiday movie-watching plans of families across the US, Canada and Latin America, has been rectified. The Netflix outage which occurred due to a technical problem at’s Amazon Web Services (AWS), affected various devices that enable Netflix users to stream movies and television shows from home.

AWS is Amazon’s cloud platform, which charges websites and service providers for using its software and data centers to run their databases and online applications. The AWS, developed based on the infrastructure Amazon uses for its own online retailers, is largely invisible to end users when it runs normally.

The problem occurred at Amazon Web Services’ cloud computing center in Virginia on Monday and was fully restored on Tuesday morning, although streaming was available for most users on Monday night itself.

California-based Netflix has about 30 million streaming subscribers worldwide, of which more than 27 million are in the American region that fell prey to the outage and could have potentially been affected, Netflix spokesman Joris Evers said.

The Netflix video streaming service crash marks the latest in the series of mishaps from Amazon Web Services, with one occurring in April of last year that knocked out such sites as Reddit and Foursquare.

Netflix subscribers, who were geared up for the holiday movie marathon, expressed their ire through Twitter. @soundlyawake wrote: ’My Netflix isn’t working. I THOUGHT THE END OF THE WORLD WASN’T COMING.’ Judd Apatow, filmmaker and producer tweeted, ‘I was planning on staying up all night and watching #Netflix. Just found out its been down for 10 hours! #christmasisruined.’

After restoring its services, Netflix apologised and thanked its subscribers profusely through its Twitter account, tweeting, ‘Special thanks to our awesome members for being patient. We’re back to normal streaming levels. We hope everyone has a great holiday.’

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